FAQ

When can I expect delivery?
We endeavor to send all orders within 24 hours of purchase except where noted otherwise. Domestic deliveries are made Monday to Friday (public holidays excepted). If there is no one available to receive the parcel Australia Post will leave a card with pick up information.

What happens if something is damaged or faulty?
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priorities. For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase yourself and notify us of any damage immediately; on return of damaged or faulty goods we will arrange a prompt replacement. Goods will only be replaced within 30 days from date of purchase.

Terms and Conditions
All purchases from the website are subject to the terms and conditions set out below. Please read them carefully before placing an order as, in purchasing from the website, you indicate your understanding and agreement to being bound by these terms.

Payment and order processing
We accept payment via the secure PayPal system worldwide. Please see PayPal’s website for their user agreement including security arrangements. Orders will be dispatched once we receive notification your payment has been confirmed, generally within 24 hours.

Although we endeavor to keep product listings up to date, occasionally an item listed may be unavailable due to unforeseen demand or other special circumstances. If this is the case, we will contact you within 48 hours to offer you a refund or a suitable alternative, or to discuss placing the item on back-order.

Prices
All prices are in Australian dollars and include Goods and Services Tax (GST) of 10 percent. Online prices may be subject to change without notice, and may differ from prices available elsewhere.

Products, care and maintenance
We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.

Goods may be shipped to you with care and maintenance instructions, in which case it is imperative you follow these instructions for the ongoing quality of your product. We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.

All orders are shipped from Jindabyne using Australia Post. We offer our customers free shipping on all orders within Australia. Delivery time is usually within 3 working days within Australia.

Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please contact us by phone or email.

Returns
We commit to comply with all our legal obligations that relate to your warranty and other consumer guarantee rights.

All items are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged, please contact us by phone or email to arrange a refund or replacement. Goods can only be returned within 30 days from date of purchase. Please note that custom-made orders cannot be returned or refunded.

Privacy Policy
We do not receive your credit card details for payments made through PayPal. We will not disclose or use for any secondary purpose personal information that you provide to us including your name, address, telephone number and email address.